The second-hand marketplace Users Express Displeasure About Size Updates
Shoppers are voicing their frustration after an update resulted in products showing incorrect sizing.
The popular resale platform has updated its measurement guidelines for women's and children's clothes without notifying all users about the change.
Online Platforms Reaction
Many shoppers and sellers have taken to social media saying Vinted listings now show a modified sizing category compared to what was initially listed because of the remapping.
The company said the new system was more in line with similar services.
The platform has recommended to review their products and adjust the sizing manually where appropriate, which has left users frustrated.
Sizing System Updates
Earlier, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.
The updated approach includes a letter and a range for example S/UK 8-10.
For certain items, the sizing has been recategorised - like an L measurement used to be a 12 but is now a UK 16-18.
Shopper Stories
Frankie Bridger, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," the way the service now categorizes.
A different member, from Glasgow, stated items she posted on Vinted with size 14 labels were displaying on the service as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they may become frustrated," she said.
Manual Updates
A different user, based in Derby, stated she felt frustrated because the modification necessitated personal updates the sizing for "all her products".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she stated.
Platform Context
The app has more than 100 million shoppers, including 18 million in the UK.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This represents another occasion that an unexpected update to the app has proved unpopular: last year, Vinted reversed a change to its shipping options due to shopper criticism.
